You didn't lose it – it was stolen. We know how to get it back.Banks reject 7 in 10 fraud claims. We overturn them.Your bank had a duty to protect you. If they failed, they owe you.Every day you wait, the trail goes colder – start your case today, for free.Scammers count on victims staying silent. We make sure you're not one of them.We've helped 2,000+ victims recover what was taken from them – yours could be next.Regulated · $200M+ recovered · Free assessmentYou didn't lose it – it was stolen. We know how to get it back.Banks reject 7 in 10 fraud claims. We overturn them.Your bank had a duty to protect you. If they failed, they owe you.Every day you wait, the trail goes colder – start your case today, for free.Scammers count on victims staying silent. We make sure you're not one of them.We've helped 2,000+ victims recover what was taken from them – yours could be next.Regulated · $200M+ recovered · Free assessment
Our Process

How It Works

Four clear stages. Total transparency. No surprises. You don't pay a penny unless we win.

Step by Step

The Recovery Process

01Within 24 hours

Free Case Assessment

You tell us what happened. One of our specialist case handlers reviews your situation and gives you an honest, no-obligation assessment of your eligibility and likely recovery chances. We won't take on cases we don't believe we can win.

  • Complete our 5-minute online form or call us directly
  • One of our specialists reviews your case within 24 hours
  • You receive a clear, written assessment, free of charge
  • No obligation to proceed
021–2 weeks

Investigation & Evidence Building

Our investigators gather bank statements, transaction records, communications, and digital evidence. For crypto cases, we deploy Cobra AI's blockchain forensics to map fund flows across wallets and exchanges.

  • Transaction and bank record analysis
  • Digital evidence collection and verification
  • Blockchain forensics for crypto-related claims
  • Scammer profile and network intelligence
038–12 weeks

Bank Submission

We submit a formal, evidence-backed claim to your bank under the payment fraud reimbursement framework or relevant banking regulations. Our submissions are comprehensive legal documents, not just a customer complaint.

  • Formal written submission with full evidence bundle
  • Legal argumentation under payment fraud frameworks
  • Regular progress updates throughout
  • Full handling of all bank correspondence on your behalf
04If the bank declines

Recovery & Dispute Resolution

If your bank refuses, we escalate to the Financial Ombudsman & Dispute Resolution at no additional cost. This is an independent process with the authority to compel banks to reimburse. We pursue every available avenue until you are made whole.

  • Dispute resolution escalation at no additional cost
  • Full legal representation throughout the process
  • We pursue every available avenue of recovery
  • Our fee is only payable when you receive your money
FAQs

Frequently Asked Questions

Please find below answers to some of our most frequently asked questions.

General

The Recovery Process

Fees & Costs

Let's Talk!

Every case begins with a confidential consultation. Tell us what happened and we will give you an honest assessment of your options, free of charge.

Don't wait

Scammers move fast.
So do we.

The sooner you start, the better your chances. Evidence disappears, accounts get closed. Start now. Takes 5 minutes.

Check eligibility, freeBook a call

Fixed commissioning fee · Legal services included · No hidden charges

Notice of Compliance

Footprint Investigations operates in accordance with applicable provisions of the Financial Services and Markets Act 2000 (FSMA) relating to claims management activities in Great Britain. Footprint Investigations is not authorised by the Financial Conduct Authority (FCA) to carry out regulated claims management activities. Where activities fall within the scope of regulated claims management services, Footprint Investigations relies on a statutory exemption under FSMA, whereby such services are provided through appropriately qualified and regulated legal professionals. Footprint Investigations does not itself provide regulated legal or financial services. Any such services are delivered by independent legal practitioners who are authorised and regulated in the United Kingdom.

Regulatory Status Statement

Footprint Investigations provides investigative and intelligence services in relation to suspected fraud and financial misconduct. This includes analysing available evidence, identifying potential recovery pathways, and supporting clients in understanding their options. Where appropriate, clients may be introduced to an independent solicitor regulated by the Solicitors Regulation Authority (SRA), who can, where instructed, pursue legal recovery actions on their behalf. Footprint Investigations does not guarantee the recovery of funds and does not provide financial, investment, or legal advice. All recovery actions are subject to legal assessment, jurisdictional considerations, and the specific circumstances of each case.