You didn't lose it – it was stolen. We know how to get it back.Banks reject 7 in 10 fraud claims. We overturn them.Your bank had a duty to protect you. If they failed, they owe you.Every day you wait, the trail goes colder – start your case today, for free.Scammers count on victims staying silent. We make sure you're not one of them.We've helped 2,000+ victims recover what was taken from them – yours could be next.Regulated · $200M+ recovered · Free assessmentYou didn't lose it – it was stolen. We know how to get it back.Banks reject 7 in 10 fraud claims. We overturn them.Your bank had a duty to protect you. If they failed, they owe you.Every day you wait, the trail goes colder – start your case today, for free.Scammers count on victims staying silent. We make sure you're not one of them.We've helped 2,000+ victims recover what was taken from them – yours could be next.Regulated · $200M+ recovered · Free assessment
Client Services

Complaints Procedure

We are committed to providing a high standard of service. If something has not met your expectations, we want to hear from you and put it right.

How to Make a Complaint

You can submit a complaint through any of the following channels. Please include your name, case reference number (if applicable), a clear description of your concern, and what you would like us to do to resolve it.

Telephone

+44 20 4525 4600

Mon–Fri, 9am–5:30pm GMT

Post

Complaints Team, Footprint Investigations Ltd
Suite 31a The Business Centre, Edward Road, Redditch, Worcestershire, B97 6HA

What Happens Next

01

Acknowledgement

We will acknowledge receipt of your complaint in writing within 3 business days.

02

Investigation

Your complaint will be reviewed by our Complaints Manager, who will investigate fully and fairly, examining all relevant records and communications.

03

Resolution

We aim to provide a final written response within 28 days of receiving your complaint. If we need more time, we will inform you.

04

Escalation

If you remain dissatisfied with our response, you may escalate your complaint to the relevant external body (see below).

External Escalation

If you are not satisfied with our final response, you may refer your complaint to:

Financial Ombudsman Service (FOS)

For complaints relating to claims management services.

www.financial-ombudsman.org.uk

Information Commissioner's Office (ICO)

For complaints relating to how we handle your personal data.

ico.org.uk

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Notice of Compliance

Footprint Investigations operates in accordance with applicable provisions of the Financial Services and Markets Act 2000 (FSMA) relating to claims management activities in Great Britain. Footprint Investigations is not authorised by the Financial Conduct Authority (FCA) to carry out regulated claims management activities. Where activities fall within the scope of regulated claims management services, Footprint Investigations relies on a statutory exemption under FSMA, whereby such services are provided through appropriately qualified and regulated legal professionals. Footprint Investigations does not itself provide regulated legal or financial services. Any such services are delivered by independent legal practitioners who are authorised and regulated in the United Kingdom.

Regulatory Status Statement

Footprint Investigations provides investigative and intelligence services in relation to suspected fraud and financial misconduct. This includes analysing available evidence, identifying potential recovery pathways, and supporting clients in understanding their options. Where appropriate, clients may be introduced to an independent solicitor regulated by the Solicitors Regulation Authority (SRA), who can, where instructed, pursue legal recovery actions on their behalf. Footprint Investigations does not guarantee the recovery of funds and does not provide financial, investment, or legal advice. All recovery actions are subject to legal assessment, jurisdictional considerations, and the specific circumstances of each case.